Water Services

Many thousands of municipalities across Europe and the Middle East rely on Saur’s Water Services division to provide their citizens with clean drinking water and efficient, effective wastewater treatment. The number of water service contracts and concessions we manage in both rural and urban areas is steadily growing, as more clients tap into our proven combination of high performance, proximity and resilience.

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Services we provide
Preparing & supplying drinking water

Part of our daily job is to produce and distribute drinking water 24/7 to millions of users, while providing guaranteed continuity of service. We extract water from the natural environment, treat it to make it fit for human consumption, store it and distribute it. Our operational teams work within the communities we serve to provide day-to-day management of many thousands of pump stations and drinking water treatment plants.

Find out more about drinking water
Protecting water resources

Water is a precious resource that needs to be cared for. We consider it part of our mission to protect the quality of water resources in your area. This involves many activities, such as raw water quality monitoring and laboratory analyses. We also proactively contribute to the preservation of water quantities, for instance by making sure that leakage from water pipes in your area is reduced to a minimum

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Collecting, cleaning and recycling wastewater

Collecting, treating and recycling wastewater is a vital part of managing what we call the small water cycle - from preparing drinking water to dealing with the leftovers. We have built and continue to build and operate many thousands of wastewater treatment plants in different countries. Serving both municipal and industrial clients, we combine the latest innovations with a strong legacy of service awareness.

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Caring as much about our clients as we do about water

The awareness that in our world everything is interconnected is returning, and at Saur we celebrate that return. For us, one of the many implications is that we care as much about our clients as we do about water: we’re all connected, for life. This awareness drives our desire to be near, to listen well and to do our job proactively.

Via our Online Service Portal, clients and consumers can carry out all their own account management tasks

Our localized Customer Service teams are there to consumers’ questions and concerns

Our advisors are reachable by phone, mail, e-mail or the Online Service Portal

Home or site visits can be scheduled live, with or without appointment, depending on the nature of the work involved

In the event of an incident with the public supply system, our standby Response Teams can be contacted 24/7

Our customer services processes are supported by Crisis Management Plans in all our locations

A phone warning system allows us to inform 20,000 subscribers per hour of incidents in the pipeline system

We regularly measure consumer satisfaction levels to improve the quality of service we deliver