Preventing risks to make crisis management more effective
For the past 20 years, the Saur Group has been engaged in a committed policy of risk management and continuous improvement. Its management systems are certified by an independent assessment body as compliant with the leading international standards on service quality (ISO 9001), environmental protection (ISO 14001), employee health and safety (OHSAS 18001) and health safety management (ISO 22000).
We use a proven criticality analysis method to identify potential emergencies that arise as a result of operational and environmental risks, and work closely with our customers to draft the relevant action plans.
Our teams are trained and informed to recognise the full range of risks, and how to apply the resources required preventing and controlling those risks. We regularly test these situations by conducting emergency exercises in all our operating sites. Our procedures are regularly audited internally and via our partner organisation Afaq-Afnor Certification.
Our involvement in the Quality, Safety, Environment (QSE) initiative offers our partners a clear assurance of our commitment to :
- identify and correct operational issues
- control operational risks and anticipate potential emergencies
- integrate the services we provide on the basis of sustainable development
Action and information in times of crisis
Each of our Operational Control Centres (OCCs) has a room reserved solely for use as a dedicated crisis centre. If required, all the information and data needed for crisis management (staff locations, operational data, alarms, weather updates, etc.) is centralised here in order to coordinate field responses, communicate with other services (civil protection, fire service, etc.) and keep customers and local authorities fully informed.
This comprehensive overview enables the control centre to remain effective, efficient and responsive in dealing with unforeseen events.