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News of 19 March 2020



Covid 19 – Coronavirus : Saur teams committed to ensuring continuity of water services



Thanks to the commitment of the 7000 Saur employees in France, water is distributed to our seven million customers with the same sanitary qualities in every region. Continuity of service to the public is assured.

Service refocused on its core responsibilities

Saur is prepared for crisis situations and has anticipated implementation of all the measures necessary to ensure optimal operation of drinking water production and wastewater treatment facilities, in line with its Business Continuity Plan. This BCP provides a framework for continuation of its activities, region by region.

It particularly provides for the continued operation of Saur’s facilities. Priority is given to its key services of water production, distribution and quality. This plan also provides for the rotation of teams and keeping agents in reserve at home, to be mobilised as needed. Enhanced health protection measures have been taken with regard to our employees.

Non-urgent tasks have been postponed, such as meter readings and home visits (to change meters, install equipment, etc.) in order to protect our customers and avoid unnecessarily exposing our agents, who we also need for essential tasks.

To stay in touch: our customer reception points are closed. Please use the saurclient.fr website for all your standard operations whenever possible. The breakdown service is on call 24 hours a day, for emergencies only (lack of water, repair of major leaks, etc.).

Water under control

Tap water is perfectly safe to drink. This virus, like any other, is eliminated by treatment methods in production plants (ozonation, UV disinfection and chlorination). Neither is there any risk of contamination when water in delivered through the pipes due to the sufficiently high chlorine content.

Patrick Blethon, Executive Chairman of Saur: “At Saur, we have a public health mission, we are the defenders of water. Our commitment is total, alongside the authorities and communities, to help all regions tackle this crisis. Our teams are extremely rigorous and have a great sense of responsibility to maintain continuity of service to the public.”