Saur France strengthens its local presence with the opening of a new customer service center in La Grande Motte (Hérault)

As part of the drinking water management contract signed with the Pays de l’Or urban community, Saur France is opening a new customer service center in La Grande Motte (Hérault). This local facility, designed to improve the user experience, embodies Saur France’s commitments to service quality, transparency, and support for the region’s water transition. The inauguration took place on Monday, October 6th, 2025, in the presence of Stéphan Rossignol, President of the Pays de l’Or urban community and Mayor of La Grande Motte, and Antoine Seguret, Vice President of Saur France’s Southeast region.

06.10.2025

A reception designed for area residents

This new space has been designed to offer residents of La Grande Motte and the Pays de l’Or urban area a simple, smooth, and welcoming experience. More than just a service desk, it aims to be a local hub, accessible to all, where every user can find a listening ear and support. Extended opening hours allow the center to better adapt to residents’ lifestyles, while bilingual reception staff ensure an inclusive service for a diverse and dynamic population.

Through this new customer service center, Saur France reaffirms its conviction that water management is not just a matter of technology or infrastructure, but above all a direct, trusting human relationship between citizens and those who manage this precious shared resource daily.

"This new customer service center in La Grande Motte embodies our desire to be as close as possible to users, with a modern, accessible and human service. As an exclusive water provider, we place proximity and quality of relationship at the heart of our actions. It is also a powerful symbol of our commitment, alongside the Pays de l'Or urban community, to sustainable, supportive and innovative water management. "

Antoine Seguret

Vice President of Saur France's Southeast region

A modern and responsible public service

The opening of this new facility is part of the public service delegation contract signed with the Pays de l’Or urban community, which came into effect on January 1^st, 2024, for a period of seven years. This contract covers eight municipalities (Palavas-les-Flots, Saint-Aunès, Mauguio-Carnon, Mudaison, Candillargues, La Grande Motte, Lansargues, and Valergues), 356 km of network, and more than 19,000 connections. With annual revenue of €6 million, it places user experience, resource protection, and technical performance at the heart of the service.

Beyond physical reception, it is based on strong commitments:

Water quality and safety: modernization of the Vauguières plant, enhanced monitoring of emerging pollutants (PFAS), AI-driven management;
Resource conservation: continuous monitoring of groundwater, inventory of private wells, fight against leaks with an ambitious efficiency target of 90.5% by 2030;
Transparency and digital technology: remote meter reading deployed on 99% of meters and a digital platform for real-time monitoring of service indicators.

Download the press release